Donor FAQ's


1) How can I join WFP’s online community?

  • Click here to join our online community and get the latest news on the fight against hunger.
  • Simply fill in your information and click submit.
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2) How can I make my donation tax deductable?

     

    3) Is my donation acknowledgment letter valid as a receipt for tax deduction?

    • Acknowledgment letters from the World Food Programme may serve as valid receipts for tax deductions in Canada and the Netherlands only. If you’re eligible for tax deductions in Italy and have donated through our partner organization, Comitato Italiano WFP, your gift acknowledgment may serve as your tax receipt. If you’re eligible for tax deductions in the United States and have donated through our partner organization, WFP USA, your gift acknowledgment may serve as your tax receipt.
    • Click here for more information on tax deductibility.
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    4) How can I make an honorary / in memoriam gift?

    5) What other ways can I donate to the WFP?

    6) How can I check the status of my donation(s)?

    • Click on this link or paste it into your browser: https://secure.my-websites.org/supporter/login.do?n=gbss.
    • Complete the login screen with your e-mail address and password. You will find this login information in the welcome email you received from WFP after you made your first donation.
    • Go to My Support.
    • Go to My Giving for your donations report.
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    7) I receive the following error when making a donation: "Please enter an appropriate amount". What does this mean?

    • When entering the donation amount, no currency symbol is necessary. Simply type the amount you would like to donate. (For example: 20)
    • If your donation includes cents, please use the following as an example: 20.50
    • Make sure to select the correct currency from the drop-down tab next to the amount.
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    8) If I’m a recurring donor, how can I update my credit card information and address?

    • In order to update/change your credit card details or address, you need to deactivate your old account and set up a new one as per instructions below:
    • Click on this link or paste it into your browser: https://secure.my-websites.org/supporter/login.do?n=gbss.
    • Complete the login screen with your e-mail address and password. You will find this login information in the welcome email you received from WFP after you made your first donation.
    • Go to My Support.
    • Go to the Recurring Donation tab.
    • Under the status column, hit Suspend.
    • Once you have cancelled this donation, you can set up a new recurring gift with your preferred credit card and address details.
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    9) How can I cancel my recurring donation?

    • Click on this link or paste it into your browser: https://secure.my-websites.org/supporter/login.do?n=gbss.
    • Complete the login screen with your e-mail address and password. You will find this login information in the welcome email you received from WFP after you made your first donation.
    • Go to My Support.
    • Go to the Recurring Donation tab.
    • Under the status column, hit Suspend.
    • Your account will now be Inactive.
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    10) Can I obtain a refund for my donation?

    • Refunds may be requested if, for example, a duplicate donation has been made by mistake or you suspect credit card fraud. Please note that refunds must be requested within 60 days of the original donation date.
    • To request a refund, please send your donation information and brief explanation for the request to community@wfp.org.
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    11) How can I unsubscribe from WFP emails?

    • You can unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.
    • OR

    • Click on this link or paste it into your browser: https://secure.my-websites.org/supporter/login.do?n=gbss.
    • Complete the login screen with your e-mail address and password. You will find this login information in the welcome email you received from WFP after you made your first donation.
    • Go to My Contact Information.
    • Unselect the box listed under Subscribe.
    • Click Submit (system automatically saves your changes).