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The 29 partners of the World Food Programme (WFP)-led Emergency Telecommunications Cluster (ETC) are on hand within 48 hours to work with local partners and reconnect communities, responding to up to 10 emergencies per year. 

In the minutes, days and weeks after a cyclone, earthquake or tsunami, or during armed conflict, actors at all levels require communications connectivity: from the individuals and families affected, to governments who lead and coordinate national relief efforts and the humanitarian organizations who contribute to local response. 

From Afghanistan and Iraq, to Haiti, the Philippines and Nepal, for over 15 years the ETC has provided timely, predictable and effective telecommunications services to humanitarians responding to crises.

The ETC is also working with governments and communities in disaster-risk countries to improve communications preparedness and resilience measures ahead of emergencies.

From restoring mobile networks and internet connectivity to setting up security systems or getting local radio stations back on the air, the cluster uses communications technology to keep humanitarians safe and serving affected populations.

For a full list and explanation of what the ETC does, visit etcluster.org/services-activities 

Examples of ETC services and activities

Voice connectivity (telephony)

The ETC offers voice communication options for all three of its main users: humanitarian organisations, national and local authorities, and the affected population.